Orders & Delivery

Update 19 April 2021

Please check if your country is on the lists of postal destinations and charges before ordering

Order and Pay later

You will receive an order confirmation after placing an order. An invoice will be to your email address when the order is ready, you can then pay via Squareup. After this an email followes with the tracking information. One of the reasons why I decided to use this order and pay later process is that I do not want to receive a payment before the order has been prepared and ready to go out in the post.
I believe is it more fair.

Bespoke orders

I do bespoke commissions which are only within my own design range, for example, when you see a design but like a different colour combination and rings. I do require a small down payment for this. For bespoke orders I will give an estimated lead time. An offer will be given of the costs which has to be agreed and then the down payment has to be paid within 1 week.

For pen making orders below £300 I charge a small fee of £25 as a deposit, above this it will be 20%.
Should it happen I am not being able to deliver the goods, and the lead-time for the order surpasses 50% or more than estimated time, then you can get get your deposit back. There is then no obligation to buy the goods. Payments and refunds go via Squareup only.

General Orders

You can request for another similar version should a design be marked as sold. This is subject to material still available. There is no down payment for this.

UK Postal Services

Parcels with a value over 15,- go via Royal Mail, tracked and insured, to be signed at delivery. Under 15.- this goes via Royal Mail as 2nd class.

International Postal Services

All Parcels go via Royal Mail, tracked and insured, to be signed at point of delivery by the foreign postal service.

The postal transfer times varies by national region and state, orders to Canada can take 6 weeks to pass Custom and Excise, PS Powerful signature is not responsible for such delays. PS Powerful Signature cannot be held responsible for any delays, damages or lost items in transit. To protect the goods, the postal insurance covers eventualities.

Taxes

Currently PS Powerful Signature is not VAT registered, all charges are without VAT.

Import Duties

The buyer agrees to pay all required Custom and Excise duties as required in their country when importing goods from PS Powerful Signature and this will not be refunded by PS Powerful Signature. The goods will be properly declared by PS Powerful Signature as required by Custom and Excise Regulations. The buyer from within the EU is strongly adviced to check how much tax has to be payed to the EU Customes and Excise or national Customes and Excise before making a purchase at PS Powerful Signature.

COVID19 AND BREXIT

Due to new BREXIT regulations and applicable COVID regulations there may be an expected delays when a parcel leaves the UK.
PS Powerful Signature cannot be held responsible this. Please inform yourself about the lasest sitiation and follow the information provided by your own Government.