Orders & Delivery

Update 9 April 2020

Please check if your country is on the lists of postal destinations and charges before ordering

COVID19

Due to the lock downs and possible delays at border crossing, it may be possible that deliveries take longer then expected. If you are a buyer from outside the UK or the UK Islands or Isle of Man, then please check the post services on possible restrictions or delays. All products are cleansed and kept isolated for at least a week before sending.

Postal Services

Parcels are send via Royal Mail, to be signed at delivery and is insured. A Royal Mail tracking code will be provided, Cross border parcels will be handed over to the state postal service of your country, the Royal Mail tracking code can be used to the border and hand over, next your national postal service will contact you.

Online orders

It is possible to reserve an item and I also take commissions which are only within my own design range, for example, when you see a design but like a different colour combination. I'm available on most UK pen show where you can evaluate the pens holding them. You can then also reserve an order, if you wish, which will be held reserved for no more then 14 days.

General Orders

If there is material left the products show can be ordered when no longer available. For orders I request a small deposit which will be refunded if I cannot fulfill the promise to deliver the product for reasons like stock being extinct or personal reasons like sickness.

For orders made bespoke on request there is an estimated lead time. An offer will be given of the costs which has to be agreed and then 25% of this has to be paid upfront within 4 weeks.

This notice is subject to additions, sometimes I may decide not to require a deposit, this is solely at my digression.

I have no process on the site for this, contact me via email for more details.

Stock

Designs can be bought online or in person. If a design is out of stock and as long there is enough source material left then the sample shown online can be ordered.

For pen making orders below £300 I charge a small fee of £25 as a deposit, above this it will be 25%.

The deposit must be paid within 4 weeks from the estimate date via the website or in person.

If I am not being able to deliver the goods and the lead-time for making the goods surpasses 50% or more than estimated, then you can get get your deposit back and there is no obligation to buy the goods. If you still want to buy the item then in that case a 15% reduction will be given on the original price of the item.

Estimates and agreements go via email only and the payment has to be done via the site or in person.

Global Courier

Packages will be despatched via Royal Mail

All packages will go fully insured, to be signed at delivery. The tracking code will be provided, the delivery date can be obtained with this tracking code.

When you feel satisfied with the received goods then please give me a feedback so I know that the goods have arrived in a good state and what you like about the purchase.

Taxes

Currently PS Powerful Signature is not VAT registered, all charges are without tax.

The buyer agrees to pay all required Custom and Excise duties when buying goods from PS Powerful Signature from overseas territories. The buyer agrees to be aware that this will not be refunded by PS Powerful Signature. The goods will be properly declared by PS Powerful Signature as required by Custom and Excise Regulations.

The postal transfer times varies by national region and state, orders to Canada can take 6 weeks to pass Custom and Excise, PS Powerful signature is not responsible for such delays.

PS Powerful Signature cannot be held responsible for any delays, damages or lost items in transit. To protect the goods the postal insurance covers eventualities.