Order & Delivery
Update 20 March 2018
I use for the postal services UPS to be sure items can be tracked properly from sending to delivery point.
I prefer however that you would be able to see and feel the product before you buy exclusive goods.
The option to pay online can be used to prepare the order you agreed and then you can pay after having seen the goods in person.
If there is material left the products show can be ordered when no longer available. For orders I request a small deposit which will be refunded if I cannot fulfill the promise to deliver the product for reasons like stock being extinct or personal reasons like sickness.
For orders made bespoke on request there is an estimated lead time. An offer will be given of the costs which has to be agreed and then 25% of this has to be paid upfront within 4 weeks.
This notice is subject to additions, sometimes may decide not to require a deposit, this is solely at my digression.
I have no process on the site for this, contact me via email for more details.
Designs can be bought online or in person. If a design is out of stock and as long there is enough source material left then the sample shown online can be ordered.
For pen making orders below £300 I charge a small fee of £25 as a deposit, above this it will be 25%.
The deposit must be paid within 4 weeks from the estimate date via the website or in person.
If I am not being able to deliver the goods and the time surpasses 50% or more than estimated, then you can get get your deposit back and there is no obligation to buy the goods. If you still want to buy the item then in that case a 15% reduction will be given on the original price of the item.
Estimates and agreements go via email only and the final payment has to be done via the site or in person.
Post can be send via Royal Mail insured / signed postage or UPS, what ever is most efficient and convenient. Deliveries will go out within 10 days ordering and will be tracked.
I use various couriers and I'm still evaluating their services. I may decide to use another courier when I feel the do not meet the service level I require or are unable to send items to specific areas.
All packages will go fully insured, to be signed at delivery. The tracking code will be provided, the delivery date can be obtained with this tracking code.
When you feel satisfied with the received goods then please give me a feedback so I know that the goods have arrived in a good state and what you like about the purchase.
Currently PS Powerful Signature is not VAT registered, all charges are without tax.
The buyer agrees to pay all required Custom and Excise duties when buying goods from PS Powerful Signature from overseas territories. The buyer agrees to be aware that this will not be refunded by PS Powerful Signature. The goods will be properly declared by PS Powerful Signature as required by Custom and Excise Regulations.
The postal transfer times varies by national region and state, orders to Canada can take 6 weeks to pass Custom and Excise, PS Powerful signature is not responsible for such delays.
PS Powerful Signature cannot be held responsible for any delays, damages or lost items in transit. To protect the goods the postal insurance covers eventualities.
To be able to receive the products timely it is strongly advised to place orders no later than 4 weeks before festive days like Christmas, Easter, Valentine's Day etc. Parcel can get delayed when it gets really busy.
Each product comes with a certificate of provenance and authenticity associated to the buyers name. I you ever decide to sell the product to someone else then the provenance is important and to assure that the new buyer can contact PS Powerful Signature should there be a need for support or any questions.