Document Date

13 June 2021

General

By ordering and/or buying you agree you have read and accepted the Terms and Conditions of PS Powerful Signature below. You can make copy of this before the final payment.

Disclaimers

Desk pens are show piece to be kept on a desk, they have deliberately no clip. Always be gentle with the pen. The workmanship is guaranteed for 2 years. A standard Jowo nib and converter is included in the purchase.

Close the pen when not using to avoid drying out. Clean the pen nib and tank with water when you plan not to use the pen for long periods. Damages due to heat, falling, scratching, breaking or using too much force closing or writing with to much pressure is not covered. Keep the pen out of direct sunlight and never put a pen on hot surfaces.

Empty the ink tank before flying in an airplane to avoid leakage due to air pressure changes. Repairs are possible but only as long stock exits, this may be at a charge. The pen works with common ink brands but use only calligraphy ink when the nib specifically made for his ink.

Though the pen can accept cartridges it is advised to avoid ink them as some cheaply made version can cause damage when using to much pressure adding them. Damages due to using cartridges are not covered.

Keep out of reach of children, fountain pens are not suitable for children, they contain sharp points and some parts can be taken off and swallowed. You agree to use pens only as intended.

Learning models (made in 2017) sold on fairs at a discount are not as perfect as the level I want everything to be and was able to acquired in 2018. However they are still proper well made pens. The cover for these was up to 6 months for the date of purchase.

Tax general

Currently PS Powerful Signature is not VAT registered. The buyer agrees to pay all required Custom and Excise duties when buying goods from PS Powerful Signature from overseas territories. The buyer agrees to be aware that this will not be refunded by PS Powerful Signature. The goods will be properly declared by PS Powerful Signature as required by Custom and Excise Regulations.

Tax EU - important

You agree that you as buyer from within the EU zone to check how much EU and/or National Customes and Excise Tax you have to pay before making the final purchase at PS Powerful Signature. PS Powerful Signature will not inform you about any pending import taxes value expected to be paid. The buyer agrees that that PS Powerful Signature will not reimburse any Custom and Excise Taxes. Should you refuse a parcel, then your purchase will be reimbursed. You have to pay yourself for posting items back and any possible border taxes involved.

Read the following EU Documents for anything related to import taxes and returns.
► Custom and Excise document.
► Tax value for each EU country.

Shipping

PS Powerful Signature cannot be held responsible for any delays, damages or lost items in transit. Parcel will be send to the customer using tracked, signed and insured postage. The postal transfer times varies by national region and state, orders to Canada can take 6 weeks to pass Custom and Excise, PS Powerful signature is not responsible for such delays.

Promotion Vouchers

Vouchers given to existing customers after a purchase can used for a new purchase or be given to someone else as a gift. Voucher related to a promotion are subject to promotional conditions.

Buying and Cancelling

Your statuary rights and duties regarding buying, cooling off and returns are governed by United Kingdom Law and Trading Standards. You agree that any dispute will be governed by UK law only.

UK Returns

In case you wish to return the goods, you must place the return request within 14 days of the purchase date.
The goods must be received by PS Powerful Signature within 14 days from the date of purchase notification to be eligible for a refund. You agree you will send the parcel signed, tracked insured. It is your responsibility to insure the parcel incase the parcel has been lost or damaged in transit.
The refund will only be given when the goods have been received by PS Powerful Signature within the 14 days from the date of purchase and must be received back without damage.

International Returns

In case you wish to return the goods, you must place the return request within 14 days that the goods was received.
The goods must be received back by PS Powerful Signature within 30 days from the date of purchase notification to be eligible for a refund. You agree you will send the parcel signed, tracked insured. It is your responsibility to insure the parcel incase the parcel has been lost or damaged in transit.
The refund will only be given when the goods have been received by PS Powerful Signature within the 30 days from the date of purchase and must be received back without damage.

Documents for Refunds

To be eligible for a refund, you must send to PS Powerful Signature via email the copy of the invoice and the delivery showing the delivery date within the time specified above. When sending the parcel back to PS Powerful Signature, you must add a clear and complete copy of the delivery note together with the original certificate. Incomplete returned parcels will not be refunded. Make sure you keep a copy of the certificate incase you need this for reference.

Refund Payments

PS Powerful Signature will only send refunds to the account you have used for the purchase. You agree it is your responsibility to check that a refund is possible before paying to PS Powerful Signature.

Certificates - keep you documents

Each product over £140 comes with a certificate of provenance and authenticity associated to the buyers name. I you ever decide to sell the product to someone else then the provenance is important and to assure that the new buyer can contact PS Powerful Signature should there be a need for support or any questions.

Border exchanges

It is not possible to cancel the order after sending the purchase. Should we discover before sending the parcel that there is a mayor obstacle(s) to send this, then we will inform you about this. You can then decide to go ahead or to cancel the order. Should we discover after sending the parcel that there is a mayor obstacle(s) to send this, then we will inform you about this. PS Powerful Signature is unable to cancel shipment in transit. Should the parcel be returned to PS Powerful Signature as not deliverable, then we will contact you. You then can decide to cancel the order for a refund or restart the delivery. PS will only make 2 attempts to deliver, should the parcel return after a second attempt then the purchase amount will be reimbursed minus the postal charges.

Brexit and COVID-19

Deliveries may be delayed due to the changed Brexit rules or virus control regulations, it is the buyers repsonsibilty to inform oneself about this consulting the local Government, you agree by paying that PS Powerful Signature is not responsible for delays caused out of control of PS Powerful Signature.

Legals

PS Powerful Signature cannot be held responsible for delivery problems caused by Force Majeure.

PS Powerful Signature is a registered trader in the UK and all legal disputes are governed by UK law only. PS Powerful Signature reserves the right to change the Terms & Conditions, without any notice.