Terms & Conditions

General

By ordering and/or buying you accept and abide by the terms and conditions of PS Powerful Signature.

A Desk pen is show piece to be kept on a desk, they have deliberately no clip. Always be gentle with the pen. The workmanship is guaranteed for 2 years. The standard Jowo nib and converter is included in the purchase.

Returns

PS Powerful Signature will only send refunds to the card you have used for the purchase. You agree it is your responsibility to check that a refund is possible before buying.

UK

In case you wish to return the goods, you must place the return request within 30 days of the purchase date and the goods must be received by PS Powerful Signature within 30 days from that notification to be eligible for a refund. The refund will only be given when the goods have been received within the term period and in original and undamaged state.

Outside of the UK

In case you wish to return the goods, you must place the return request within 30 days of the purchase date and the goods must be received by PS Powerful Signature within 60 days from that notification to be eligible for a refund. The refund will only be given when the goods have been received within the term period and in original and undamaged state.

All Countries - keep your documents

When you notify you wish to return the goods then you must send via email the copy of the invoice, your delivery note of the goods showing the delivery date, courier and tracking information. A copy of this must also be added in the parcel together with the original certificate. You will only receive the refund when those documents are complete.

Disclaimers

Close the pen when not using to avoid drying out. Clean the pen nib and tank with water when you plan not to use the pen for long periods.

Damages due to heat, falling, scratching, breaking or using too much force closing or writing with to much pressure is not covered. Keep the pen out of direct sunlight and never put a pen on hot surfaces.

Empty the ink tank before flying in an airplane to avoid leakage due to air pressure changes. Repairs are possible but only as long stock exits, this may be at a charge. The pen works with common ink brands but use only calligraphy ink when the pen is specifically made for his ink.

Though the pen can accept cartridges it is advised to avoid ink them as some cheaply made version can cause damage when using to much pressure adding them. Damages due to using cartridges are not covered.

Keep out of reach of children, fountain pens are not suitable for children, they contain sharp points and some parts can be taken off and swallowed. You agree to use pens only as intended.

Learning models (made in 2017) sold on fairs at a discount are not as perfect as the level I want everything to be and was able to acquired in 2018. However they are still proper well made pens, should there be any issue in the first 6 months of use then I will assist, after this it may be at a small fee.


Taxes

Currently PS Powerful Signature is not VAT registered, all charges are without tax.

The buyer agrees to pay all required Custom and Excise duties when buying goods from PS Powerful Signature from overseas territories. The buyer agrees to be aware that this will not be refunded by PS Powerful Signature. The goods will be properly declared by PS Powerful Signature as required by Custom and Excise Regulations.

The postal transfer times varies by national region and state, orders to Canada can take 6 weeks to pass Custom and Excise, PS Powerful signature is not responsible for such delays.

PS Powerful Signature cannot be held responsible for any delays, damages or lost items in transit. To protect the goods the postal insurance covers eventualities.

Buying and Return

Your statuary rights and duties regarding buying, cooling off and returns are governed by United Kingdom Law and Trading Standards. You agree that any dispute will be governed by UK law only.

Vouchers

WES Vouchers
Writing Equipment Society ('WES'), members can apply for a voucher. The voucher which has an unique code and can only be used ones will be given by WES.

Promotion Discount Vouchers
Vouchers given to existing customers after a purchase can used for a new purchase or be given to someone else as a gift. Voucher related to a promotion can be subjected to promotional conditions.

GDPR

PS Powerful Signature and any customer are subjected to the GDPR Governance applicable to businesses less then 250 staff. PS Powerful Signature is owned by Rob van Nigtevecht, I am a sole trader registered in the UK, trades online and on fairs.

Privacy Policy

All customer information at PS Powerful Signature is and remains confidential. This can only be disclosed on order of the Courts for the purpose of legal and fraud investigations. The email address used for buying is associated to you, it is NOT possible to communicate via any other email since it is not possible to verify you as a buyer, this is for your own security and for data protection. You need to submit some proof of identity to verify you as a buyer when you contact us via an other email address or phone then registered in your purchase records. In case you have to change your email then contact me as soon as possible to update the details, you may need some historical purchase reference for this to identify you as the buyer.
Account will be removed after 9 to 12 months of no activity. If you cannot access your account then you can also register again but not with the same account name, your previous account will then disappear between 9 and 12 months after your last activity on the site.

External parties

PS Powerful Signature uses SquareUp for online and card payments.

PS Powerful Signature uses Drupal 8 with modules made and verified by the wider community. Drupal and the contributors provide open source software, these can be obtained at Drupal.org.